Returns

www.royalmail.com/track-my-return/create/4528

What's your returns policy?

We will accept returned goods within a 30 day period. If you change your mind after receiving the item(s)...no problem, just send them back and we can offer either an exchange or refund. The shoes do however have to be returned in an unworn condition, in the original box with the labels attached. If there is a problem with the goods received we must be notified within 7 days from receipt of delivery. This includes incorrect items received, missing items or faulty goods. We must be notified within 14 days if you have not received your item. Please note we will not accept returns with writing or stickers on the box. If items received are defaced/damaged then a £5 re-packaging charge will be deducted from the refund. Consignments received without the senders address will be removed and disposed of after 30 days of receipts.

What happens if I don't like the item or they do not fit?

No problem. Just send the item back to us in the original condition and we will process a full refund. A covering letter would have to be sent stating the reason for return, along with the invoice which would have been enclosed with your order.

How long does it take to process my returns?

We try to process returns as quickly as possible. We therefore aim for a target time of them being processed the day the goods are received back. However, this may on occassion take up to 3 - 4 days to process, especially at busy periods.

 

Where should I send my returns?

Please cut out the Royal Mail Pre-Paid label on the invoice which shows the address as Hirst Footwear Limited, Unit 2A Laurel Trading Estate, Higgionshaw Lane, Royton, Oldham, Lancs OL2 6LH

Do I have to pay for postage if I want to exchange an item?

No we offer a free returns service within 14 days of receiving the item. Simple repackage the item and return with a note advising the reason for return using the pre-paid returns label on the invoice and hand in at your local Post Office.

Do I have to pay for postage if the item is faulty?

No we can email you a Pre Paid Postage label if you do not have the original that is attached to your invoice. If you decide to return the item at your own expense without contacting us first then please note we will not reimburse for a courier as we provide pre-paid labels.