Christmas Returns Policy?

This year you can buy your Christmas gifts with confidence thanks to our extended returns policy.

Orders placed before the 24th December, Christmas Eve will have an extended returns policy up to 8th January 2016 and our standard retruns procedures apply.

Orders placed after 24th December will be subject to our standard 14 days returns policy and procedures.


What's your returns policy?

We will accept returned goods within a 30 day period.   If you change your mind after receiving the item(s) problem, just send them back and we can offer either an exchange or refund.  The shoes do however have to be returned in an unworn condition, in the original box with the labels attached.  If there is a problem with the goods received we must be notified within 7 days from receipt of delivery.  This includes incorrect items received, missing items or faulty goods. We must be notified within 14 days if you have not received your item.  Please note we will not accept returns with writing or stickers on the box. If items received are defaced/damaged then a £5 re-packaging charge will be deducted from the refund. Consignments received without the senders address will be removed and disposed of after 30 days of receipts.


What happens if I don't like the item or they do not fit?

No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund.  A covering letter would have to be sent stating your preference, along with the invoice which would have been enclosed with your order.

How long does it take to process my returns?

We try to process returns as quickly as possible.  We therefore aim for a target time of them being processed the day the goods are received back.  However, this may on occassion take up to a couple of days to process, especially at busy periods.


Where should I send my returns?

Please cut out the Pre Paid label on the invoice which shows the address as Hirst Footwear Limited, Unit 2A Laurel Trading Estate, Higgionshaw Lane, Royton, Oldham, Lancs OL2 6LH


Do I have to pay for postage if I want to exchange an item?

No we offer a free returns service within 14 days of receiving the item.  Simple repackage the item and return with a note advising the reason for return using the pre paid returns label on the invoice and hand in at your local Post Office. Alternatively we can arrange a swap it service at your door for an additional cost of £16.99.  Please telephone 0161 626 4572, Monday - Friday 9.00 am - 5.00 pm for full details and to make arrangements for this service.


Do I have to pay for postage if the item is faulty?

No we can email you a Pre Paid Postage label if you do not have the orginal that is attached to your invoice.  If you decide to return the item at your own expense without contacting us first then please note we will not reimburse for a courier, special delivery or parcel force service.  The maximum postage will will refund is £5.95 from the Mainland UK.


Do you offer a collection service?

The answer to this is yes we do.  This service is available for a cost of £12.99.  The item will have to be ready for collection in a postage bag addressed to us.  DO NOT return the item without placing the box in a postage bag or we may deduct £5.00 if the box is defaced or has labels on it.  Please enclose the original invoice stating the reason for return.  Please telephone us on 0161 626 4572 to arrange this service Monday - Friday 9.00 - 5.00pm.  This service is only available on working days.  Unfortunately this service is available for Mainland UK only.